When a guest gets sick or hurt, your front desk becomes the first line of medical triage — with none of the training for it. Right Now MD gives your team a single, reliable number to call: a board-certified physician travels directly to the guest's room, usually within 60–90 minutes, so your staff can get back to running the property instead of managing a medical situation they're not equipped for.
Front desk and concierge teams are trained for exceptional guest hospitality, not clinical decision-making. Here is why unvetted handling creates operational risk:
A guest emergency with no clear protocol turns into a front-desk crisis — staff improvising, guessing which urgent care is open, or defaulting to an expensive 911/ER dispatch that wasn't necessary.
Sending guests to a crowded ER for a minor issue costs them 4–8 hours of their trip, souring their family vacation and frequently reflecting in a negative online review.
Properties carry informal liability exposure when staff give ad-hoc medical advice or recommend a local provider they haven't vetted for quality, pricing, or credentials.
From instant AI-powered symptom evaluation to bedside physician visits, guests receive exactly the care they need without unnecessary hospital delays.
Directs hotel and resort guests to the appropriate level of care immediately. DOKITA evaluates guest symptoms through clinical algorithms to determine whether telehealth, mobile nurse dispatch, in-room doctor visit, or emergency escalation is safest.
Immediate virtual medical consultation with a licensed provider for rapid clinical intake, prescription refilling, and treatment triage.
A mobile nurse dispatches directly to the guest room for full vital checks, point-of-care lab testing, diagnostic swabs, and rapid panels.
Automated provider follow-up as soon as lab or diagnostic results are ready, ensuring treatment efficacy and peace of mind.
When higher-level clinical evaluation or bedside procedural care is required, our board-certified physicians arrive right at the hotel.
Our mobile clinical kits allow providers to evaluate complex medical symptoms right in the guest suite with precision diagnostic tools.
Crystal-clear acoustic streaming of heart and lung sounds directly to remote specialists and attending physicians in real time.
High-definition digital video imaging of the ear canal and tympanic membrane for accurate diagnosis of swimmer’s ear and pediatric infections.
Portable 12-lead digital electrocardiogram capability at the bedside for rapid cardiac rhythm screening and chest symptom evaluation.
Centralized provider dispatch across Orlando resort corridors ensures optimized routing, fast arrival, and seamless clinical continuity.
A turnkey, professional medical amenity that elevates your guest care standards without adding overhead.
A single dedicated clinical line your front desk and concierge team can reach, with after-hours on-call dispatch available.
Real physicians, not a call center — the doctor who evaluates and treats the guest is the one who shows up.
Fast, reliable arrival directly to the guest's room, resort suite, or vacation villa anywhere across Orlando.
Itemized receipts with standard ICD-10 codes so insurance and billing questions never touch your front desk.
The guest is the patient and payer; your team is simply providing a trusted, warm professional referral.
From rapid strep and flu swabs to virtual consults, we provide comprehensive acute care on demand.
Four streamlined steps designed to keep front-desk operations smooth, calm, and guest-focused.
Front desk calls Right Now MD and describes the guest's medical situation.
Our clinical team triages by phone and confirms an estimated arrival window.
The physician treats the guest in their room, on-site or via telemedicine.
Guest receives an itemized Superbill directly — no invoicing to property.
Our physicians provide on-call emergency response across all Orlando tourism and hotel corridors:
Frequently asked questions from General Managers, Guest Service Directors, and Concierge teams.
Equip your concierge and front-desk team with direct physician dispatch numbers and guest care protocols today.
